Senior Retail Sales & Operations Manager, Luxury Retail

Job title: Senior Retail Sales & Operations Manager, Luxury Retail
Contract type: Permanent
Location: Hong Kong
Salary: bonus per month
Reference: 11946_1612780680
Contact name: Tammie Wong
Contact email:
Published: 10 months ago

Job description

Our client is a well-known luxury retail group. They are currently seeking for a seasoned calibre in retail excellence to lead their stores in Hong Kong.

We are now seeking for a Senior Retail Sales & Operations Manager.


  • Lead total 200+ staff across different levels and stores, and ensure sales performance by planning retail initiatives for target achievement.
  • Work closely across departments including Marketing, CRM, Buying & Merchandising, Visual Merchandising to maximise product turnaround efficiency and customer experience.
  • Review sales & operation procedure and ensure it is put into practice and updated regularly.
  • Lead logistics team to review storage capacity and supply chain efficiency.
  • Maintain retail excellence standard from environment, service and end to end operation.
  • Develop KPI measurements and monthly incentives to boost team motivations.


  • Minimum 12 years of relevant experiences, with retail sales and operation management experience for scalable retail business.
  • Strong analytical and communication skills.
  • Proactive, driven and with strong business acumen.
  • Adaptable to manage and work in a matrix organisation.
  • Proficiency in spoken English, Cantonese and Mandarin.
  • Candidates with less experience will be considered as Sales & Operations Manager.