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Assistant Customer Service Manager - General Insurance (30-35K)

Job Title: Assistant Customer Service Manager - General Insurance (30-35K)
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 10432_1577094966
Contact Name: Jayden Ho
Contact Email: jayden.ho@hillmanross.com
Job Published: January 02, 2020 17:55

Job Description

We are now seeking for an INSURANCE - ASSISTANT CUSTOMER SERVICE MANAGER - GENERAL INSURANCE (30-35K)

RESPONSIBILITES

  • Manage, support, motivate and develop the Customer Care team with full engagement by providing "options and solutions" to our customer in order to best meet and exceed their expectations
  • Perform effective daily work allocation and quality check to ensure the quality up to required quality standards
  • Resolve complex and sensitive queries or escalated complaints in order to minimize the negative impact on customer experience and the business risks
  • Assess staff's performance to ensure service delivery during customer contacts in compliance with the required standards and provide constructive feedback appropriately
  • Review and update all procedures, practices and service delivery standards relevant to Customer Care team timely and ensure they are complied with regulatory and internal requirement
  • Challenge current work practices and procedures and drive improvement and change initiatives
  • Compile accurate and relevant regular management reports timely
  • Handle any assigned projects and ad hoc initiatives
  • Develop an effective working relationship with colleagues to ensure alignment of best working practice
  • Identify the staff/team training needs and monitor the effectiveness of training program so as to align with business goals and strategies

QUALIFICATIONS

  • Bachelor's degree holder preferred with minimum 5 years of solid customer service and complaint handling experience and minimum 3 years of experience in supervisory level in Insurance or Banking industry
  • Good knowledge of General Insurance product and operations
  • Holder of IIQE Paper 1 & 2. Paper 3 & 5 in advantage.
  • Good organizational and time management skills whilst working accurately and to deadlines
  • Strong complaint handling skills
  • High proficiency in spoken and written English & Cantonese. Good knowledge in Mandarin is preferable
  • Proficiency in Word, Excel and Powerpoint

APPLY FOR THIS JOB

Interested candidate, please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional


Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.