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Client/Product Specialist

Job Title: Client/Product Specialist
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: bonus
Reference: 10709_1582196207
Contact Name: Ian Luong
Contact Email: Ian.Luong@hillmanross.com
Job Published: February 21, 2020 14:53

Job Description

We are now seeking for CLIENT / PRODUCT SPECIALIST.

You will play an integral part of the front line support team focused on market data products. You will have a mix of strong technical skills and client facing experience.

RESPONSIBILITIES

  • Provide exceptional overall client experience to clients using time-sensitive, mission critical applications
  • Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support
  • Thoroughly diagnose technical problems and communicate solutions to customers
  • Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests
  • Gain a deep understanding of our Data Services market data products, architecture and customer base
  • Work closely with product, development and QA to serve as the voice of the customer internally and drive resolution of issues

QUALIFICATIONS

  • Client service excellence, with a focus on being helpful, fast, reliable, responsive, proactive, friendly, dynamic and professional
  • Exceptional customer facing communication skills (written and verbal)
  • Strong aptitude to troubleshoot and solve problems
  • Spoken and written fluency in English is mandatory with additional Asian language(s) a bonus
  • BA or BS degree
  • 5+ years of experience in a client facing and/or data content related role is desirable although a strong candidate with lesser experience will be considered
  • Exposure to back, middle office / market data environments, ideally in a client/business facing role
  • Knowledge of financial markets and associated terminology

APPLY FOR THIS JOB Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.

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