Customer Care, Assistant Manager - General Insurance

Job Title: Customer Care, Assistant Manager - General Insurance
Contract Type: Permanent
Location: Hong Kong
Salary: Negotiable
Reference: 10432_1580458955
Contact Name: Daniel Li
Contact Email:
Job Published: February 07, 2020 17:17

Job Description

We are now working with an international insurance firm with a global reach. Currently they are expanding the CS team and is seeking for an ASSISTANT MANAGER, CUSTOMER CARE - GENERAL INSURANCE


  • Manage the whole customer service team and provide the best services and practice to our customer
  • Perform daily work allocation and quality, to check and ensure the quality is up to quality standards of the company and exceeding market expectation
  • Be the main person to resolve complex queries, complains and to resolve the matter to reduce the impact of the organizations reputation
  • Review customers performance feedback and deliver constructive feedback to the team for improving customer experience
  • Review all the procedures, practices and service delivery standards relevant to Customer Care team
  • Compile accurate and relevant regular management reports timely


  • Degree holder in business, admin or any related subject, with minimum 5 years of solid customer service and complaint handling experience
  • Minimum 3 years of experience in supervisory level
  • General Insurance experiences is a must
  • Holder of IIQE Paper 1 & 2. Paper 3 & 5 in advantage
  • Highly organized and time management skills
  • Strong complaint handling skills
  • High proficiency in spoken and written English & Cantonese. Good knowledge in Mandarin is preferable
  • Proficiency in Word, Excel and PowerPoint


Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.