Connecting...

Customer Experience Manager

Job Title: Customer Experience Manager
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Start Date: 9/11/2019
Reference: 00012_1573204927
Contact Name: Flora Lai
Contact Email: flora.lai@hillmanross.com
Job Published: November 08, 2019 17:22

Job Description

Our client is a healthcare group and currently seeking for a high calibre talent to cope with the fast growth in business.

We are now seeking for a Customer Experience Manager

RESPONSIBILITIES:

  • Work closely with different departments for improve the efficiency of working procedure.
  • Plan and implement new strategy & policy for better customer service and business growth.
  • Set up regular meeting with stakeholders and senior management for project implementation.
  • Collect and analyze customer behavior and market trends to provide quality insights for service enhancement and identify business opportunity to drive business growth

QUALIFICATIONS:

  • Bachelor Degree in hospitality/marketing or related disciplines
  • Over 5 year's relevant experience in customer engagement, healthcare service industry.
  • Strong communication and resolution skill to manage complex project with management and stakeholders.
  • Good commands in spoken and written in English and Chinese.

APPLY FOR THIS JOB
Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.