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CUSTOMER SERVICE EXECUTIVE (5 DAYS WORK)

Job Title: CUSTOMER SERVICE EXECUTIVE (5 DAYS WORK)
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 9835_1568084406
Contact Name: Sum Cheung
Contact Email: Sum.Cheung@hillmanross.com
Job Published: September 10, 2019 11:00

Job Description

Our client is a luxury retail company. To cope with their growth, they are now looking for an admin support calibre to join them.

We are now seeking for a CUSTOMER SERVICE EXECUTIVE (5 DAYS WORK).

RESPONSIBILITIES

  • Handle incoming phone calls for the company hotline and answer customers' inquiries
  • Follow up repair order and customers' complaints in a professional manner
  • Understand customers' needs and schedule inspection appointments with when necessary
  • Communicate with internal employees including retail operations and after-sales team for customers' inquiries
  • Maintain accurate records on all orders, inquiries & customer feedback cases

QUALIFICATIONS

  • Higher Diploma or above in Business Administration or related disciplines
  • Minimum 3 years of relevant customer service experience, prefer retail industry experience
  • Great interpersonal skills, customer service oriented and flexible
  • Proficient in MS Office applications
  • Fluent in English and Cantonese, Mandarin
  • 5 days of work during the week covering 2 time slots: 1. 9:20am-6:20pm or 10:30am-7:30pm
  • Immediate available candidates preferred

APPLY FOR THIS JOB

Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional.

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.