Customer Service Executive - Luxury Retail/ On-shift/ Office

Job Title: Customer Service Executive - Luxury Retail/ On-shift/ Office
Contract Type: Permanent
Location: Hong Kong
Salary: Negotiable
Reference: 1913_1578294291
Contact Name: Elaine Fung
Contact Email:
Job Published: January 06, 2020 15:04

Job Description

Our Client, A Luxury Department Store, is looking for CUSTOEMR SERVICE EXECUTIVE.


  • Handle document to view every contact as a potential sales opportunity and refer customers to all incoming and outgoing calls flow from general info line and dedicated customer hotline
  • Follow business service procedures to provide professional pre and after sales service to customers
  • Take every opportunity to resolve customer enquiries by investigating the root source of the issue; identify solutions to enhance customer experience
  • Identify cross-sell chances and customer relationship building to increase overall sales


  • 2 years relevant working experience;
  • Strong sense of customer orientation with good problem-solving abilities, attention to details, pleasant and out-going personality
  • Excellent command in English, Cantonese and Putonghua

Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

For more information please contact Elaine Fung +852 2986 1913 or whatsapp to 54793815 / Email to Elaine.Fung@hillmanross. com

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.