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Customer Service Officer - Good Language/ $18K

Job Title: Customer Service Officer - Good Language/ $18K
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 1913_1579765339
Contact Name: Elaine Fung
Contact Email: Elaine.Fung@hillmanross.com
Job Published: January 30, 2020 11:32

Job Description

Our Client, A Luxury Department Store, is looking for CUSTOMER SERVICE OFFICER - GOOD LANGUAGE / $18K

RESPONSIBILITIES

  • Handle document to view every contact as a potential sales opportunity and refer customers to all incoming and outgoing calls flow from general info line and dedicated customer hotline
  • Follow business service procedures to provide professional pre and after sales service to customers
  • Take every opportunity to resolve customer enquiries by investigating the root source of the issue; identify solutions to enhance customer experience
  • Identify cross-sell chances and customer relationship building to increase overall sales

QUALIFICATIONS

  • 2 years relevant working experience;
  • Strong sense of customer orientation with good problem-solving abilities, attention to details, pleasant and out-going personality
  • Excellent command in English, Cantonese and Putonghua

APPLY FOR THIS JOB
Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.