Guest Service Agent

Job Title: Guest Service Agent
Contract Type: Permanent
Location: Macau, Macau
Salary: Negotiable
Reference: 8785_1549245923
Contact Name: Arthur Yuen
Contact Email:
Job Published: February 08, 2019 10:16

Job Description

Our client leads the world in private and business aviation services. Operating from multiple centres in Europe, the Middle-East and Asia, they have an unrivaled reputation for safety, reliability, and operational excellence.

We are now seeking for a CLIENT SERVICE AGENT


  • Provide premier service to our private jet passengers to ensure they receive special attention for their departure and arrival flights
  • Ensure effective cross-departmental communication in order to handle both Client and operational issues effectively and efficiently
  • Follow through the regulation and company policy for the assigned aircraft arrival and departure and the duration of stay
  • Ensure the smooth operations of Lobby duty which plays a key role in the success of the movement of our guests around the FBO
  • Be flexible at all times in order to cover the unexpected needs of the FBO
  • Perform ad hoc duties as assigned


  • Diploma Holder or above in Hospitality Management or related disciplines
  • Minimum 1 years' working experience in any of these sectors: Executive/VIP support, Guest Relations, Lifestyle, Luxury Travel & Leisure
  • Knowledge in aviation industry is highly preferred
  • Excellent written & oral communication in Cantonese, Putonghua and English is a MUST. Other Asian or foreign languages - Advantageous
  • Strong interpersonal skills
  • Good team player, independent, and able to work under pressure
  • Holder of Driving License

Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

For more information please contact Arthur Yuen +852 2986 1905

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.