Our client is the world's leading providers of international business payments and foreign exchange. Due to business needs, Head of CRM is needed to join their growing team.
We are now seeking for a HEAD OF CLIENT RELATIONSHIP MAnAGEMENT (CRM) - FX TRADING
- Oversee and direct day-to-day activity and execution metrics necessary for achievement of KPIs and revenue targets.
- Development, motivation, coaching and management of the Client Relationship Management Team.
- Leadership of the team both by example and by driving strategic direction and focus.
- Develop strategies and tactics to ensure revenue growth and retention of customers.
- Manage credit and foreign exchange risk effectively across the entire portfolio.
- Ensure CRMs are proficient in various FX products and are able to quote correctly.
- Project involvement and collaboration with internal departments to plan and facilitate the execution of the business goals and revenue targets.
- Ensure that the CRM team (working cohesively work with other departments) delivers exceptional customer service customers.
- Ensure that the commitment to compliance and license regulatory requirements are upheld at all times and that failures and conduct that are prejudicial to compliance culture are dealt with appropriately.
- Minimum 10 years in bank treasury or FX dealing environment.
- Strong Sales leader, experienced in driving performance.
- Minimum 5 years of Corporate dealing experience.
- Profound experience in managing client relationships.
- Minimum 5 years of people management experience involving coaching, developing, mentoring, and leading teams of 8 or more.
- Profound FX and derivative products knowledge.
- Able to demonstrate an ability to analyse data to identify opportunity, create and execute a strategy.
- Capacity to manage performance closely and ensure activity and input metrics are being completed effectively.
- Strong understanding of credit risk management and foreign exchange risk management (internally).
- Strong business acumen and market knowledge to leverage external business conditions.
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Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional
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