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Insurance - Customer Feedback Management Manager

Job Title: Insurance - Customer Feedback Management Manager
Contract Type: Permanent
Location: Hong Kong
Industry:
Salary: Negotiable
Reference: 11274_1591691065
Contact Name: Jayden Ho
Contact Email: jayden.ho@hillmanross.com
Job Published: June 10, 2020 14:26

Job Description

We are currently seeking an Insurance - Customer Feedback Managmenet Assistant Manager/Manager

RESPONSIBILITIES

  • Define and implement standards/procedures for ensuring optimal customer experience from enquiry and complaint channels
  • Conduct surveys to gather information on customer opinion of rendered services
  • Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
  • Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
  • Liaise with the production and creative departments to ensure delivery of high quality products and services
  • Establish communication mediums through which customers can readily contact a company and vice versa
  • Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
  • Organize training programs for customer retention in order to update their job knowledge and enhance their skills

QUALIFICATIONS

  • University graduated or above
  • 5-7 years of working experience in insurance/banking industry covering customer service and experience areas (With complaint management experience will be an advantage)
  • Self-motivated and willing to take challenges

APPLY FOR THIS JOB

Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.