Insurance - Customer Service Consultant (Life Insurance)

Job Title: Insurance - Customer Service Consultant (Life Insurance)
Contract Type: Permanent
Location: Hong Kong
Salary: Negotiable
Reference: 11325_1611904767
Contact Name: Jayden Ho
Contact Email:
Job Published: January 29, 2021 15:19

Job Description

We are currently seeking for a CUSTOMER SERVICE CONSULTANT (HOTLINES)


  • Responsible for hotlines and counter services
  • Handle customer enquiries and resolve customer concerns / complaints in compliance with internal and regulatory environment
  • Provide professional service and prompt assistance to distributors, policyholders and potential clients timely, precisely and tactfully
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and issues
  • Ensure performance targets (i.e. KPIs) are met and suggest ways to enhance customer services
  • Follow operational guidelines in accordance with company's requirements and procedures
  • Assist in ad-hoc tasks as assigned by superior


  • Degree holder
  • 3 years' solid hotline experience in insurance industry
  • Completion of LOMA 280 & 290 is an advantage
  • IIQE registered
  • Good communication and interpersonal skills
  • Customer service orientated, responsible, attentive to details and able to work under pressure
  • Good command of both written and spoken English and Chinese (including Putonghua)
  • Good PC skills including Word, Excel & Chinese input
  • Willing to work on shift and rotation basis

Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.