Insurance Customer Service Consultant (MPF & EB)

Job Title: Insurance Customer Service Consultant (MPF & EB)
Contract Type: Permanent
Location: Taikoo Shing, Eastern District
Salary: Staff Benefits
Reference: 9389_1599107139
Contact Name: Jayden Ho
Contact Email:
Job Published: September 03, 2020 12:25

Job Description

We are now seeking for a INSURNACE CUSTOMER SERVICE OFFICER (Employee Benefits or MPF)


  • Handle Employee Benefits and MPF hotline enquiries and resolve customer requests via various means
  • Provide prompt and courteous services to clients with positive problem-solving capabilities
  • Handle MCV verification
  • Handle brokers' enquiries on product features, policy administration, operation procedures, etc
  • Provide sales & administrative support to the team
  • Participate in ad hoc projects


  • University graduates with 5 years customer services experience
  • Passed in IIQE Paper 1, 3 and 5 will be an advantage
  • Knowledge in Employee Benefits & MPF scheme operations is preferred
  • Pro-active, good interpersonal and communication skills as well as customer service attitude
  • Able to work under pressure and deal with people from different backgrounds
  • Proficient in Microsoft Office
  • Proficient in both spoken and written English and Chinese, fluent in Mandarin
  • Shift work is NOT required and work location is in Tsim Sha Tsui. Candidate is immediately avaialble would be preferred


Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional.

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.