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Insurance - Senior Customer Service Officer (Group)

Job Title: Insurance - Senior Customer Service Officer (Group)
Contract Type: Permanent
Location: Ngau Tau Kok, Kwun Tong District
Industry:
Salary: Staff Benefits
Reference: 9389_1577679142
Contact Name: Jayden Ho
Contact Email: jayden.ho@hillmanross.com
Job Published: December 31, 2019 11:49

Job Description

We are now seeking for a SENIOR CUSTOMER SERVICE OFFICER (GROUP)

RESPONSIBILITIES

  • Handle customer inquiries from different incoming channels e.g. phone, fax, email, digital media,etc.
  • Inform customers by explaining procedures; answering questions; providing information
  • Protect customers' privacy by verifying customer's personal information
  • Maintain communication equipment by reporting problems
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Update job knowledge by studying new product descriptions; participating in educational opportunities, and undertaking e-learning exam and training
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • Document all call information according to standard operating procedures

QUALIFICATIONS

  • Non-degree or above in any disciplines
  • 3 years relevant experience. With experience gained from call center is highly preferred
  • Excellent communication and interpersonal skills
  • Service oriented and positive mindset
  • Excellent command of written and spoken English and Chinese (Cantonese and Mandarin)
  • Proficient in MS Office applications and Chinese word processing

APPLY FOR THIS JOB

Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional.

For more information please contact Jayden Ho +852 2986 1950 or whatsapp to 9822 1649

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.