IT Support Officer

Job Title: IT Support Officer
Contract Type: Permanent
Location: Hong Kong
Salary: HK$22000 - HK$28000 per month
Reference: 9967_1594199926
Contact Name: Rex Pao
Contact Email:
Job Published: July 08, 2020 17:18

Job Description

Our client a multinational banking technology company is actively looking for an IT Support Officer to support the Group's IT infrastructure management and oversee day-to-day IT operations.

We are now seeking for an IT Support Officer


  • Assist Head of Information Technology of Asia to develop, implement and enforce IT service standard, procedures and policies
  • Responsible to provide IT service supports and technical guidance to users to ensure a smooth and efficiency operation
  • Perform quality checks and verification of day-to-day batch or routine systems activities and operation
  • Ensuring proper documentation, notification, escalation, tracking, and follow up of all incidents / service request
  • System application administration support
  • Leading project initiatives, identifying, analysing requirement and work with consultant to complete the project
  • Provide production system support and arrange maintenance or upgrade of application systems
  • Work closely with Global IT team, China IT Team and IT vendors for ad-hoc projects / issues
  • IT Inventory tracking including hardware, software, license
  • Review existing or create new SOPs that will improve the overall operation of the IT services
  • Provide IT training and skill transfer to office users
  • Provide IT support to branch offices


  • Degree holder in Computer Science or Information Technology or equivalent qualification
  • Minimum 5 years' working experience in desktop, notebook, server, network, storage, network security and infrastructure supports; working in a MNC environment is preferred
  • Hands-on experience in VM environment using VMware and SAN storage
  • Possess good technical understanding of PC and server platforms, including Window Server, Active Directory, Exchange, SCCM, Office 365, VoIP, Video Conference, Firewall, WIFI and Window desktop applications is essential
  • ITIL certification is desirable
  • Proper knowledge of ERP, ideally Oracle Enterprise One
  • Microsoft MCSE and Cisco CCNA holder is preferred
  • Experience in IT project management and Cloud computing
  • Strong analytical, communication and interpersonal skills
  • Proper knowledge in Business Continuity/Disaster Recovery Management
  • Able to work on multiple projects under tight deadlines
  • Fluent of English, Mandarin and Cantonese

Interested candidate please CLICK apply button to apply online or send your resume in MS word format to Hillman Ross Recruitment Solution Professional

Please note that only shortlisted candidate will be notified. All information will be treated in strict confidence and solely used for recruitment purposes.